We were recently opening a Leadership workshop, and we felt that we needed a quick activity to focus the group on the topics of leadership, communication and trust.  I had seen the following activity a few weeks before and decided to give it a try.  A real winner!  See what you think.

Goal: for partners to communicate and cooperate to successfully transfer water from one cup to another.

Props: one plastic cup per person; water source

Set Up Steps (Choose to word these steps in whatever way matches your style.  Just make sure that these essential points are covered.)

  1. Everyone take a cup
  2. Person One in each pair (whoever they designate): fill up your cup and return to your seat
  3. Person Two: while seated, place your empty cup in between your legs, about midway between knee and groin.
  4. Person One: close your eyes.
  5. Person Two: verbally coach Person One through the process of successfully emptying his full cup into your empty cup.
  6. Stipulations: Person One may only coach the other person verbally, i.e., no touching the cups.  Person Two must keep their eyes closed and may not put the rim of his full cup onto the rim of the empty cup.

Potential Debriefing Questions

  1. What made you successful? (Usually a good start to any debrief, assuming the participants were successful.  They may mention the topics you are trying to address – in this case, clear communication – or they may flag other success factors that were more significant for them.  Either way, the answers to this question help you craft a meaningful discussion.)
  2. So you mentioned “communication”: specifically, how did you and your partner communicate to make a successful water transfer?
  3. What did leadership look like in this exercise?  Who was the leader?  How did he/she exercise leadership?
  4. What role did listening play in this exercise?  How did you clarify and ensure mutual understanding?
  5. What role did trust play in this exercise?  Why did you trust?  What did the other person say or do to encourage your trust in him or her?
  6. Did anyone have a spill?  How did this effect the “trust factor?”
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The Case for Coaching

On June 29, 2010, in Performance Coaching, Smarter Leadership, by Rob Benson
The Management Triumvirate: Hiring, Support, Accountability

The Three Critical Management Inputs to Employee Performance

Picture This: you come around the corner and, without intending to, observe Joe, one of your direct reports, in his cubicle hanging out on Facebook. You’ve spoken with him (with everyone, actually) about the fact that your division is lean and how everyone needs to “pick it up a notch.” You are pretty certain that he is aware of the recent “cease and desist” memo from corporate about unapproved online use.

How does this scenario make you feel? What would you do?

Situations like these put many managers on edge.  They know that Joe’s behavior right now is an issue, but “it’s not all that bad.”   Many managers will avoid situations like this one.  Unless and until Joe’s behavior is “over the top,” they reason, “it’s not worth the effort.”

We’re not here to judge any manager’s decision in the moment about which behaviors merit addressing or not.  All too frequently, however,

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Selecting Supervisory Skills Training

On June 28, 2010, in Employee Training, by Rob Benson

What to Look For, What to Look Out For, How to Add To

I received notice from another nationally recognized training company yesterday inviting me to their one day seminar for “transitioning into leadership.”  As best I can tell, it is designed for front line employees who have recently been promoted to a supervisory role.  A “Supervisory Skills 101.”

In terms of topics covered, there were some of the usual suspects: leadership vs. management (I’ve expressed thoughts before on the usefulness of the leadership vs. management discussion … moving right along …), communication, delegation, conflict resolution, building your team, and four or five other “people skills.”

Two general observations, without knowing anything further about the course.

  1. First, this course is, as we say in the south, “a mile wide and an inch deep.”1

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