Clear Expectations: A Sample RACI Document
Every high performing team has clear, established and appropriate Roles & Structure. This ensures that the person with the right knowledge, skills, resources and availability is working on the right task, and that all necessary tasks required for team success are accomplished. (Follow this link for more discussion on the essential components of high performing teams).
Clear Roles & Structure doesn’t just happen on its own; they require thoughtful, engaged team discussion. Those discussions can be focused and fruitful, if you “do a RACI.”
RACI is a simple format and process to ensure that authority, responsibility and
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We regularly get calls to assist with “team building.” A manager remembers the fun time that she once had on a challenge course long ago and thinks that this is the ticket for her team. When asked what she hopes to achieve, the sponsor usually responds with something like “I want them to get along better … you know, help each other out.”
She is expecting a four-to-eight hour session on the challenge course to help her team magically pull it together; unfortunately, with this degree of specificity, any intervention with her team is a shot in the dark. The time on the challenge course may produce (temporary) good feelings, but it will fail to get at whatever the root cause(s) may be.
If you’re dealing with a team or department that isn’t working together as you’d like, we recommend two preliminary steps …
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